Orders, Shipping and Returns
Orders
If an item you have ordered is not in stock we will cancel your order and provide you with notice of the cancellation.
Product Descriptions
We attempt to be as accurate as possible in describing our products. However, we do not warrant that product descriptions or other content of our website are accurate, complete, reliable, current, or error-free.
Prices
In the event a product is listed at an incorrect price due to mistake or typographical or other error, we will have the right to refuse or cancel any orders placed for the products listed at the incorrect price whether or not the order has been confirmed or accepted.
Payment
All payments must be made by credit card. No other payment methods are currently accepted. Your rights as a cardholder are governed solely by your card issuer agreement. You agree to notify us within sixty (60) days after any discrepancy appears on your credit card statement or such discrepancy will be deemed waived. If we do not receive payment from your credit card issuer or its agent, you agree upon our demand to pay all amounts due. You are responsible for paying any sales, use, value-added or other taxes imposed on your purchases.
Shipping
DEI tries its best to make sure that customers receive their products in the most timely and inexpensive way possible. Your order will be shipped within 5 business days. Orders are shipped using UPS Freight or FedEx and are delivered to your door.
If, for any reason, your shipment is not satisfactory, please follow our return policy. Returns can only be made 30 days after receiving your product(s). All returns must be over $15 in total value. Any return for less than this total amount may not be permitted. Please contact customer service for more information.
Damaged Freight Packages
Upon arrival of your item(s), please inspect all boxes for any sign of damage before signing the delivery receipt. You must make a note of the package’s condition on the delivery receipt when there is any indication that the package was damaged in transit. DEI will not issue a refund or replace the damaged unit if the condition of the shipment was not noted on the delivery receipt.
Returns
To receive a refund, products must be returned to DEI. A product cannot be returned to Gap, Gap outlet stores, or Gap.com.
We can process returns and refunds only for items purchased from DEI on dorelfinefurnishings.com. To receive a refund all returned merchandise must be in original, re-saleable condition, free from scratches and defects. Once an item or an order has been shipped it cannot be canceled, you will have to process a general return.
Follow the simple directions below to process your return:
1. Contact our customer service group at
2. You will be given a return goods authorization (RGA) number within 48 hours. Along with RGA number you will receive a ship-to address to which you must send your merchandise.
3. Be sure to include your RGA number with your merchandise. This number will be used to ensure that you receive your credit.
4. Be sure to put ATTN: Internet Sales on your shipping label.
All items returned to DEI must be accompanied by the Return Goods Authorization number provided by customer service. In the event you return an item without the Returns Good Authorization number, you will not receive credit. Include all original packing materials, manuals and accessories with the product to avoid any additional fees.
If product(s) are not damaged, they may be returned in the first 30 days for a partial refund at the sole discretion of DEI; a re-stocking fee of 20% and the cost of return shipment, including the call tag, will be deducted from the original purchase price. Initial shipping cost is non refundable. DEI will evaluate all issues of Buyer’s Remorse on a case by case basis.
We will notify you via e-mail of your refund once we have received and processed the returned item. Please note, we will refund shipping costs only if the return is a result of our error. In other cases, return shipping costs will be paid by you. We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. No cash refunds will be provided.