To place an order for replacement parts under warranty an assembly manual is required. If you don’t have one, you can find it here using your product’s model number.
If you need to purchase parts, please call our toll free customer service number during our available hours to speak to a customer service representative.
Customer Service Hours: 8:00 am to 5:00 pm EST Monday through Friday Toll Free Number: firstname.lastname@example.org
Please enter all fields below. If we have any questions regarding your order we will contact you.
All fields are required for completion of the order.
This number is printed in bold numbers on the front page of your instruction booklet.
The part number is found on the parts list page located below the picture and description of the part.
**Dorel Living cannot ship replacement parts to a Post Office box.
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Once you send this form, please do not replicate this information by calling customer service.
If your parts don't arrive in a timely manner, let customer service know that you are checking on an order that you have already made.